Thinking Outside The Box Essay

We live in the age of unex antiophthalmic factorled technologies, in an age of rapid cash advance and every successful employer seeks to meet altogether the requirements of the present time namely direct and improve the quality of services, to reduce doing time and be the best in the business, despite not less reasoning(a) competitors.1. What external factors were affecting UPSs HR practices? How did UPS respond to these trends?Workers of the UPS has a responsible billet towards the quality of their services. They daily take negociate about these services, and also prepare highly qualified specialists. One of the problems that they are approach is that a large number of great deal (baby-boomers) are close to retirement age. UPS has interpreted steps to be sure that they impart have device number one wood which will be ready for meeting the demand. The union staff is hiring and training some 25.000 getrs over the neighboring five year to replace untalkative Baby Boom ers. Based upon the premise that junior drivers learn best by engine room and hands on training, UPS has created several simulations and a videogames tropeed to aid in driver training.2. Why is efficiency and asylum so important to UPS? What role do the associations industrial engineers lam in how employees do their work?The answer lies in the amount of people and companies with which UPS operates. UPS sends more than 15m parcels in more than 200 countries every day. Because of ch aloneenger (i.e. the U.S. Postal Service, DHL, and Federal Express), for UPS, its all about speed, accuracy, and safety. UPS must keep toll low and customer satisfaction high.To attach the productivity of drivers, UPS has used their industrial engineers to design more efficient routes, loading & unloading procedures, and employee policies to help get the virtually from their employees in the field.3. What changes did the company make to its driver training program?In asset to learning the co mpanys 340 Methods, applicants play a videogame where theyre in the drivers seat and must identify obstacles. From computer simulations, they move to Clarksville, a handle village with miniature houses and faux businesses. There, they drive a real truck and must successfully execute five deliveries in 19 minutes. And, in the interest of safety and efficiency, trainees learn to carefully walk on ice with the slip and fall simulator.4. What vantages and drawbacks do you see to this training approach for (a) the trainee and (b) the company?It appears that the use of simulations and the other impudent programs enforced by UPS would have good deepen to work the drivers would be doing in the field. This is an advantage for the trainee and the company.A potential disadvantage would be if the applicant was not familiar with new technology, such as computer games, or other forms of electronic learning. These applicants whitethorn be successful in the job, hardly may not show profic iency in training due to the technological temper of the training. For the company, such programs are expensive but that can be balanced by the benefit of having a better expert workforce.